Frequently Asked Questions
Questions, questions, do you have a question?
Everyone has questions – whether this is your first event or your twenty first. We are available by phone, (503) 505-3835, or email to answer your questions. Here are some FAQs to get you started.How much does it cost for children's meals?
For children 10 and under we charge 50% of an adult meal. If you would like a separate childrens’ menu, please ask.
What is your payment policy?
Typically we require clients to pay 50% deposit no less than one month in advance. Based on our conversation, we will then send you an estimate for your review. After we make our final decision, we will then convert our plan into an electronic invoice. Please note there is a 4% fee added to the invoice if you choose to pay by credit card (we wave this fee for cash/check). Servers that we bring on are paid $25/hour.
What is your refund/cancellation policy?
Life can happen and plans change. The 50% non-refundable deposit can be applied to a future event for up to one year
When do I need to get a final guest count to you?
Final guest count is due 14 days prior to your event. After that date, we can accommodate increases but not decreases.
Can you cater to any venue?
Yes! We are able to work with you at your chosen location. Please ask for more details
Can Naphtali’s accommodate guests with dietary sensitivities or restrictions?
We are happy to work with you to accommodate any special dietary needs. Vegetarian, Gluten-free, vegan, lactose-free, Kosher style – just let us know and we will create the perfect menu for your event. Please do tell us if we need to consider any food allergies.
What types of events does Naphtali’s cater?
All events are possible! Weddings, executive, fundraisers, family events – we have done them all! We can help you with your needs. We do have minimum orders during our busier seasons.
How far in advance should I reserve my date?
Typically four to six months in advance is sufficient time to reserve a date. We have a focused team and are usually dedicated to a single client on any given day. We do suggest that you reserve your date as soon as possible. Reservations are taken on a first come basis.
Can you help me with a last minute order?!?
We ask that events are confirmed no less than one month in advance. However, we understand that life can get tricky and we will do our best to accommodate last minute orders, especially for Memorials and Celebrations of Life. Please call us ASAP and give us as many details as possible and we will check the schedule to see how we can help you.
How far will you travel for an event?
We are centrally located in Portland Oregon, with easy access to all areas of Multnomah and North Clackamas county. If an event is over 15 miles from our home base, there will be supplemental travel costs for the event staff. Chef Shimron has traveled internationally to accommodate some clients’ needs. Please ask for details.
Guests enjoying a woodland wedding brunchCan I make up my own menu or make changes in the menu you have proposed?
Absolutely! The menus in your proposal are samples based on our conversation. We love to help you create a menu specifically for your event that includes the foods you and your guests will enjoy.
Do you offer discounts?
Yes, we do! (minimum orders may apply):
Pay by Check – for clients who make all deposits and final payments by check.
Non-Profit – we support our local non-profits and the work they do!
Are you hiring?
We are open for energetic and experienced people to join our team